Customers faced significant challenges with Morrisons over the holiday season.
- Many were unable to access promised discounts due to a More Card system malfunction.
- The Morrisons website experienced a temporary outage, further compounding customer frustrations.
- Delays in online orders left some customers without essential Christmas items.
- Morrisons has issued apologies and promises to rectify the issues.
Customers faced a tumultuous holiday shopping experience with Morrisons as unexpected issues arose with their loyalty system. The More Card system failed at a critical time, leaving customers unable to avail discounts on their purchases. A spokesperson from Morrisons assured that More Card holders could still redeem their Morrisons Fivers manually in stores, and a compensatory 10% discount would be applied to any affected customer’s shopping cart.
On the busiest shopping day of the year, Morrisons faced backlash on social media due to widespread system failures. As a customer noted on X, “Hope you’re not hoping to get any deals at today or use your card. Conveniently they are all down across all stores! Busiest shopping day of the year!” This highlighted the frustration and inconvenience felt by many.
Adding to the chaos, Morrisons’ website went down temporarily, displaying a “502 bad gateway” error message. This outage prevented customers from accessing online services, exacerbating the existing difficulties.
Many customers faced disappointment as their online Christmas orders were delayed or canceled without warning. Essential items, including turkey and puddings, were notably absent from deliveries. On Facebook, a disgruntled customer expressed, “Half my Christmas shopping isn’t coming including the turkey and puddings and they were ordered a month ago.”
In response, Morrisons stated that some home deliveries might be delayed. They promised direct communication with affected customers and extended apologies for the inconvenience caused, demonstrating their commitment to resolve these issues swiftly.
Morrisons is actively addressing the disruptions faced during the festive season, aiming to restore customer satisfaction promptly.
