A malfunction at Ocado’s warehouse left some Christmas orders incomplete, disappointing shoppers.
- The technical issue primarily affected chilled and frozen food items set to be delivered during Christmas week.
- Customers voiced their dissatisfaction on social media, sharing experiences of missing key festive foods.
- Ocado has acknowledged the problem and is reaching out to affected customers with apologies.
- This incident coincides with separate issues faced by other retailers like Morrisons during the festive rush.
A glitch at one of Ocado’s Customer Fulfilment Centers resulted in incomplete deliveries, impacting essential Christmas food items. This unexpected disruption has particularly affected chilled and frozen products, crucial to festive meals. Mail Online reported customer complaints highlighting the absence of numerous promised items.
The problem originated from Ocado’s Erith facility, responsible for handling approximately 200,000 orders weekly. One frustrated customer expressed discontent on a social media platform, saying, “My delivery isn’t due for another 30 minutes or so, and I can see 7 items are already missing from my order. You encouraged us to place our Christmas orders 3 months ago, you’ve charged me £9.99 to deliver some of the items I’ve ordered. Pathetic!” Another user criticized the service, stating, “Well @Ocado you’ve properly let yourself down. Over 30 items, all of our chilled Xmas food is not arriving… How can you trust online delivery if you can’t even make Christmas?! Disgraceful.”
The company has responded to these issues, with a spokesperson acknowledging that a small percentage of orders were not fulfilled as expected. They emphasized that this situation does not reflect Ocado’s usual standards and extended apologies to impacted customers. “We are proactively reaching out to apologize to those affected,” the spokesperson stated.
The incident mirrored challenges reported by other supermarkets, with Morrisons also facing customer dissatisfaction. Issues with Morrisons included trouble accessing discounts via their loyalty card system and delays in online orders, particularly affecting their click-and-collect services. These challenges illustrate the heightened demands and operational pressure retail services face during the festive period.
As Ocado addresses its order mishap and other retailers manage their challenges, consumers are urged to stay informed during the holiday season.
