Discover how a Liverpool travel tech company is revolutionizing the customer experience for the UK’s largest independent travel agent.
- A bespoke app by digitaltravel.io brings travel management features to Hays Travel customers in one place.
- The app offers secure payment options, travel document storage, and holiday extras for a seamless journey.
- Feedback from initial trials ensures the app meets customer needs before its official launch.
- Hays Travel’s tech transformation program takes a significant step forward with this new app.
Liverpool’s digitaltravel.io has crafted a unique application aimed at enhancing the service provided by Hays Travel, the largest independent travel agency in the UK. This development follows a competitive selection process that saw the tech company commissioned to design an app equipped with advanced features for comprehensive travel management.
The application allows users to consolidate their travel documents within a single platform, facilitating quick and secure financial transactions. Customers can effortlessly manage various holiday aspects, such as airport parking and car rentals, while also enjoying an interactive countdown to their vacations, alongside games and badge-earning features.
The app underwent rigorous testing phases where Hays Travel staff, both in retail branches and at the Sunderland headquarters, put the app through its paces. These trials provided invaluable insights from users and were followed by customer trials, enhancing the likelihood of the app’s success at launch.
Dame Irene Hays, Chair of Hays Travel, expressed her satisfaction with reaching the launch stage, noting the app’s potential to enhance customer service and engagement. This sentiment was echoed by Peter Whittle, CEO of digitaltravel.io, who highlighted the project as a milestone for his company, emphasizing the all-in-one app’s role in simplifying holiday planning.
Peter Whittle’s digitaltravel.io, co-founded in 2021, has rapidly established itself in the travel technology sector, boasting a client retention rate of 98% and a strategic alliance with Traveltek. This collaboration with Hays Travel marks another achievement, underlining the company’s capability to deliver bespoke travel solutions on a large scale.
Dame Irene further noted the ongoing partnership with digitaltravel.io and Nordstar, suggesting that the app’s launch is merely the beginning. Future enhancements and features are planned to further boost the customer experience, aligning with the broader tech transformation objectives at Hays Travel.
This new app positions Hays Travel at the forefront of travel technology, promising to enrich the customer journey through innovative digital solutions.
