Digital marketing agency Serotonin appoints a new head of client services and operations.
- Stu Hornby joins with over 25 years’ experience in global campaigns for brands like Toyota and Reebok.
- Hornby’s role will involve driving growth initiatives and overseeing client relationships.
- Co-founder Clair Heaviside expresses excitement for Hornby’s fresh perspective and expertise.
- The agency has been nominated for multiple awards for their client-focused campaigns.
Digital marketing agency Serotonin has appointed a new head of client services and operations. The agency sees this as a strategic step to bolster its senior management team. Stu Hornby, with a commendable 25 years of industry experience, is set to bring his expertise to Serotonin. His substantial professional journey includes working with notable companies such as Toyota, Reebok, Astra Zeneca, BSI, and Crane Payment Innovation while being affiliated with distinguished agencies, including IF. and Amaze/Kin + Carter.
In this new role, Hornby is tasked with close collaboration with the senior management to spearhead the agency’s growth initiatives. The objective also includes managing client relationships effectively and supporting commercial operations, adding a layer of robust strategic planning to the agency’s efforts. Hornby expressed, “Clair and Dom have built an awesome team who offer a truly unique blend of creative energy and strategic expertise.” His enthusiasm for aligning strategic initiatives with the agency’s overall vision and mentoring the team underscores the company’s dedication to outstanding client support and achieving consistent growth.
Co-founder Clair Heaviside highlighted the benefits of having Hornby join the team. She stated, “We’re really excited to have Stu on board. We’ve got some pretty big plans for Serotonin and our clients in the next 12 months and Stu’s expertise, fresh perspective, and drive will play a valuable role in bringing those to life.” This move aligns with Serotonin’s broader strategic goals to enhance their service offerings and cater to a diverse client portfolio.
Based in Manchester with an additional office in London, Serotonin has seen notable expansion over the past year. The growth has been fueled by new business and expanding projects with clients such as Bella Italia, ASSOS of Switzerland, Blacklock, SUDU, and Alliance Property Group. The agency’s innovative approach has earned it nominations for four categories at the Prolific North Creative Awards, including Best Out of Home Ad and Best Website Design.
With Stu Hornby’s appointment, Serotonin is poised for continued innovation and growth.
