Navigating post-pandemic challenges requires a fresh perspective on employee experience.
- Some organizations risk falling behind by reverting to pre-pandemic workplace models.
- Distinguished groups of companies demonstrate different approaches to employee satisfaction, with varying success outcomes.
- A focus on personalized remote work and well-being is proving beneficial for leading firms.
- Investing in skills and coaching enhances employee engagement and retention.
In the aftermath of the pandemic, organizations are faced with the challenge of adapting to a new normal in the workplace. Despite this, certain businesses are making the mistake of reverting to pre-pandemic structures rather than embracing change. As employee expectations evolve, it is imperative for companies to prioritize the employee experience or risk losing out in the competitive talent market.
Our Global Workforce Agility Report highlights two groups, Vanguards and Laggards, which differ significantly in their resilience and success in the post-pandemic era. Vanguards, with a proactive approach to workforce agility and wellbeing, reported superior financial outcomes. In contrast, Laggards saw declines in employee wellbeing and productivity during the pandemic. What sets Vanguards apart is their commitment to placing employee experience on par with customer experience, which 91% of them acknowledge as a critical business priority.
With remote work being a significant aspect of today’s workforce dynamics, it is essential for organizations to develop hybrid and remote work strategies tailored to diverse employee needs. Our survey findings indicate that 90% of Vanguards recognize the positive effects of remote work on employee wellbeing and productivity. Companies should leverage data, productivity metrics, corporate culture, and employee feedback to create flexible work arrangements that cater to the unique requirements of their workforce.
Employee wellbeing has transitioned from an often-overlooked factor to a focal point in organizational strategies. While 63% of Vanguard organizations regularly communicate about productivity and wellbeing, some also employ technology to track morale. Comprehensive support, extending to temporary staff, is crucial as these workers form a vital part of the workforce, notably during crises like the pandemic. Organizations should explore innovative methods, such as providing additional leave or caregiving support, to enhance employee wellbeing.
A commitment to skill development and coaching is indispensable for nurturing a positive employee experience and retaining top talent. Employers are encouraged to offer personalized training opportunities to both remote and in-office employees, catering to individual interests and needs. As technology evolves, 68% of organizations feel responsible for equipping employees with the necessary skills to adapt swiftly to technological advancements.
In a rapidly changing world, focusing on employee experience is essential for organizational success.
