The Co-op has implemented AI technology to counteract a significant rise in shoplifting and violence, incurring losses of £39.5 million.
- AI systems are being trialed to identify concealed weapons and shoplifters, signaling a strategic shift in security measures.
- Co-op has invested heavily in staff safety, incorporating new technologies and fortified infrastructure.
- Industry-wide, shoplifting and related crimes have surged, prompting legal reforms to address violence against retail workers.
- Police response to shoplifting incidents remains low, with most incidents unattended despite the rising crime rates.
The Co-op has taken a strategic step by integrating AI technology to combat escalating shoplifting incidents which contributed to losses amounting to £39.5 million. This initiative reflects a significant investment in innovative security measures aimed at reducing theft and protecting employees.
Currently, the AI technology is being trialed across 14 stores with capabilities to detect hidden weapons and stolen goods, marking a transformative approach in retail security. This advancement demonstrates how technology can be leveraged to enhance safety and operational efficiency.
The retailer has allocated £18 million towards bolstering staff security through various measures such as introducing body-worn cameras and reinforcing kiosks to provide a safer working environment for its employees.
Shoplifting incidents have increased by 44%, leading to an average of 1,000 incidents per day. This situation is compounded by insufficient police response, with officers only attending 21% of incidents where a suspect is detained. As expressed by Food Managing Director Matt Hood, the pervasive safety issues emphasize the need for continued investments in security strategies.
Legal reforms are underway to mitigate violence against retail workers, with new legislation elevating the seriousness of such offenses. Co-op leadership has expressed support for these changes, urging prompt implementation to enhance workplace security.
Co-op’s proactive measures, including AI deployment and legal reforms, underscore a commitment to addressing retail crime and safeguarding employees.
