Co-op is advancing its service offerings with the introduction of parcel lockers across 30 locations.
- These lockers are part of a collaboration with Quadient, supporting deliveries, returns, and new services.
- The initiative includes major carriers like Royal Mail, DPD, Evri, and UPS.
- Lockers are being installed in several cities including Bedford, Bradford, and Liverpool.
- The move aims to enhance convenience for local residents and busy consumers.
Co-op is set to deploy 30 new parcel lockers within its stores as a strategic enhancement of its service offerings, aiming to boost convenience for its clientele. These facilities, developed in partnership with Quadient, are designed to integrate seamlessly into the stores’ existing infrastructure.
The initiative is focused on enabling secure and efficient handling of parcel deliveries and returns, utilizing the extensive networks of prominent carriers such as Royal Mail, DPD, Evri, and UPS. Additionally, the service introduces new offerings such as Keynest for convenient key drop-offs, showcasing Co-op’s commitment to diversifying its service portfolio.
Installation of these intelligent lockers is underway in various locations including Bedford, Bradford, Guildford, Keighley, Liverpool, Stockport, Swinton, and Telford. This strategic placement is tailored to serve high-demand areas, enhancing accessibility and convenience for local residents and those with time-pressed schedules.
Highlighting the strategic intent, George Hayworth, Co-op’s head of q-comm development, emphasized the importance of these lockers in providing enhanced convenience for member-owners and customers. He noted the advantage of Co-op stores being ideally located within high streets and transport hubs, allowing consumers the flexibility to pick up or return parcels readily during their routine activities.
Katia Bourgeais-Crémel, director of locker automation Europe at Quadient, underscored the collaboration’s benefits, noting how these lockers facilitate a seamless process for parcel collection and return. She emphasized the simplicity and ease that this partnership brings to Co-op customers, illustrating a significant step forward in service innovation.
The rollout of parcel lockers by Co-op underscores a strategic step towards enhancing customer convenience and diversifying service offerings.
