Retail leaders are harnessing technology to elevate both employee and customer experiences, setting a new standard in the industry.With only 13% of employees fully satisfied at…
Browsing: customer satisfaction
Asos CEO José Antonio Ramos Calamonte addresses concerns over competition from Shein and Vinted amidst mounting losses.Calamonte emphasizes the fragmented fashion market, indicating room for competition…
Jigsaw, a prominent womenswear brand, signals a turnaround with promising indicators of recovery.Sales have increased by 2.3% with a revenue boost of £0.7 million, yet challenges…
Ofcom’s recent report highlights significant issues with leading UK parcel services, Evri and Yodel.Evri has been identified as the worst performing delivery service, with 44% of…
Ofcom’s latest review names Evri as the UK’s worst delivery service, with widespread customer dissatisfaction.44% of Evri users reported issues, making it the highest among ten…
Evri has been rated the worst delivery service in the UK for the second year in a row, with a staggering 44% of users reporting issues.Customer…
The Very Group showcases resilience in a challenging retail environment, revealing its annual results amidst a tough economic landscape.Total group revenue experienced a slight decline, yet…
Waitrose has announced significant growth in its half-year results, reporting a £75 million increase in operating profit and a 1.2% rise in gross margin, signaling its…
The John Lewis Partnership is experiencing a notable resurgence, as evidenced by its improved financial performance in the first half of the year. CEO Nish Kankiwala…
Umar Kamani makes a significant return to PrettyLittleThing, aiming to address customer needs and enhance shopper experience.Kamani acknowledges PrettyLittleThing’s recent shortcomings and expresses a commitment to…