Consumers are poised to spend like never before during Black Friday 2024, with significant transformations unfolding across the retail sector.Expect a 15-20% rise in spending as…
Browsing: customer service
John Lewis is embarking on its largest seasonal hiring effort ever as it seeks to enhance customer experience during the holiday season.The retailer plans to recruit…
Currys has announced a strategic partnership with Ohme to provide smart EV chargers, enhancing their offering as EV sales rise.EV sales in the UK have increased…
M&S has launched a significant recruitment drive, aiming to hire over 11,000 customer assistants for the Christmas period.The recruitment is larger than last year, reflecting M&S’s…
Tapi Carpets has successfully navigated the challenging market landscape, achieving its first profit outside of the Covid period.The company saw a significant profit increase of nearly…
The HMRC has terminated 179 employees for gross misconduct, marking a five-year high.This rise represents a 43% increase compared to the 125 dismissals in 2020.These dismissals…
A formidable allegation of anti-Semitism emerges amidst financial dispute.Martin Blackham, a UK journalist, files a serious complaint against Barclaycard.The complaint highlights a credit card limit reduction…
In a strategic shift, Klarna, the Swedish fintech giant, is reducing its workforce as AI technology reshapes its operations.Klarna has announced significant job cuts, following a…
John Lewis is reshaping its workforce, impacting 153 roles to enhance customer experiences.The roles being cut represent about 1% of John Lewis Partnership’s workforce.Redundancies are expected…
Peter Ruis is spearheading a transformative initiative at John Lewis to enhance customer service by increasing staff presence, adopting a ‘Selfridges-style’ approach.The strategy involves negotiating lower…